Lenovo Premier Support is a service designed to simplify IT support by providing advanced technical assistance and end-to-end case management. It allows your in-house IT teams to focus on strategic initiatives while Lenovo's elite engineers handle routine support tasks. This service is available 24/7 and aims to enhance productivity and reduce downtime for end users.

Lenovo Premier Support offers a comprehensive range of services, including advanced technical support, hardware and OEM software support, and a single point of contact for case management. Additionally, it provides proactive relationship management through Technical Account Managers and a suite of reporting tools to identify trends and address issues proactively.

The case management process in Lenovo Premier Support is streamlined for efficiency. Customers have a single point of contact for all support inquiries, which simplifies communication. Technical Account Managers oversee the relationship and escalation management, ensuring that cases are resolved quickly and effectively, thus minimizing hassle for your IT staff.